CMDB - the Unifying Power Of Service Management
In today’s IT environment, configuration management is recognised as a foundation practice that underpins service management. A successful implementation can mean smoother change management, reduced outages, increased service availability and better compliance. Being a high, medium or low performer can depend on a service provider’s approach to implementation of the process and its CMDB/CMS (Configuration Management System). Leveraging existing investments and unifying the approach to implementation enables organisations to maximise the benefits from configuration management.
BrightTALK is delighted to be powering this online event with the British Computer Society (BCS). Don't forget to submit questions for the Q&A sessions. On the live day, simply click on the questions tab on the player, type in your question and hit submit. Your questions will then be posed at the end of each presentation.
Shirley will start by introducing the scope of ITIL V3’s service asset and configuration management practices. She will explain the the CMDB and the Configuration Management System (CMS) and how this fits into the wider Service Knowledge Management System. She will illustrate the presentation with examples of how organizations start their CMDB/CMS implementations to ensure success.
Customers value a service for its potential to dependably support the performance of business activity. Service potential is based on underlying service assets and components. Service Asset and Configuration Management (SACM) assumes strategic importance when used to identify, create and maintain the potential for new and improved services from a given set of capabilities and resources.
Carol Hulm will be talking about professional development and the importance of getting the right people with the right skills to do the implementation using examples from the SFIA (Skills for the Information Age) framework for a configuration manager.
Have we come to the end of the journey or is this just the beginning? In just a couple of years Service Management has grown from a bunch of loosely coupled disciplines to an overarching framework for delivering business relevant IT services. With the CMDB/CMS becoming the central heartbeat of the IT ecosystem. Are today's best practices sufficient to manage this, or do we need more, better models? In this session we try and answer this by exploring possible future roles for the CMDB's and CMS's companies are implementing today.
A CMDB is as good as the information it contains. One of the best ways to improve the quality and quantity of information in a CMDB is to federate with other data sources via standardised services. The CMDBf is an industry consortium that has proposed a set of standard services for CMDB federation. This session examines the CMDBf proposal and discusses its implications.
Putting together a business case for investing in a configuration management capability is not straightforward. The value proposition is often not clearly articulated in terms senior management can understand. This interactive Q&A session, chaired by someone with the scars, will ask and hopefully answer some of the value questions and provide an introduction into some work being done to understand the value of a configuration management capability.
The Conference objectives are to gain knowledge on the way successful organisations are implementing their CMDB/CMS (Configuration Management Database / Configuration Management System) and understand the benefits that can be achieved. The Conference will bring managers and practitioners working across the service lifecycle (which incorporates the application lifecycle) together in an open forum.
Webcast being archived.
